isaBEL renewed: your phone system now answers calls with AI

A missed call is often a missed customer. And whoever hangs up after four minutes of hold music usually calls your competitor next.

That is why we renewed isaBEL, our own cloud phone system, this week. isaBEL now runs on PBXware 8, the latest generation of the platform underneath. In day-to-day calling you will not notice a thing: your handsets, numbers and settings work as they always have. But there is now a phone system underneath that takes a lot more work off your hands.

These are the six improvements that pay off for your business straight away.

Never miss a caller again

Is your team busy or the office closed? Then an AI assistant answers the phone. It holds a natural conversation, answers frequently asked questions and transfers the caller to the right colleague. Afterwards you can read back what was discussed in every call, with a full transcript and a short summary.

That way you are always reachable, without extra people on the phone. Your colleagues keep their hands free for the calls that really need a person. It is how we work ourselves as an AI-first MSP: AI takes the repetitive work, people take the personal contact.

No more notes during the call

Calls are transcribed and summarised automatically. You focus on your customer, isaBEL keeps the record. Voicemails arrive as text too. In a few seconds you see who called and why, without listening to a message first.

Your customer no longer hangs in the queue

Busy? Then the caller can choose to be called back as soon as a colleague is free. No endless hold music, fewer callers who give up and no customers who are already annoyed before the conversation starts.

Steer on figures, not on gut feeling

Wallboards and dashboards show live how many callers are waiting and how quickly they are helped. Set how fast you want to answer and see straight away whether you make it. Reports arrive in your mailbox automatically every day or week, so you never have to ask for them.

Know who is calling before you answer

isaBEL connects with HubSpot, Salesforce, Zoho and Odoo, among others. On an incoming call the customer record is already on your screen and the call is logged in your CRM automatically. You can even route calls based on what is in your CRM: your best customers go straight to their regular contact.

One address book for everyone

You now manage the phone book in one place in the phone system, with a Microsoft 365 integration for your contacts. Everyone works with the same, up-to-date address book instead of separate lists per handset. Per contact you decide who can see it: the whole company, a department or just you.

And more

The management portal is now also available in Dutch. And with a new API with webhooks you connect isaBEL to your own systems, for example to trigger something in your own software on every call.

You choose, we switch it on

We do not switch on new features automatically. Not every business needs an AI assistant or a CRM integration, and you decide what fits. In a short fifteen-minute advice call we show you what it brings and what it costs. Then we set it up for you. You do not have to do anything else.

Book an advice call or call us directly on +31 85 013 4500.

Not using isaBEL yet? See what isaBEL can do and what it costs, or first read what cloud telephony is. Already working with Microsoft Teams? Teams and isaBEL work well together, see also calling via Teams.