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How our IT support works
At Virtual Computing you get a dedicated team of technical specialists who know your environment. When you call, we look at your screen via our secure remote connection. Most problems are resolved within minutes. Our average response time is less than 5 minutes. For complex issues we schedule a time together or come on-site. You always have a dedicated contact person who knows your systems and your organization.
24/7 Helpdesk
Available day and night — including weekends.
Remote Support
Secure connection for immediate problem solving.
On-site Support
Physical help on location — no travel costs.
Proactive Monitoring
24/7 system monitoring to prevent problems.
Remote support: fast and secure
Our remote support works via a secure encrypted connection:
• Stuck applications or slow computers
• Printer or scanner issues
• Microsoft 365 permission problems
• Email not arriving or calendar not syncing
• VPN connection issues
We fix it while you watch. Nothing to install — the connection is temporary and fully encrypted.
On-site support when needed
Some problems require physical presence: network issues, hardware replacement or complete workplace setup for new employees.
Our team comes to you without separate travel costs. From Oisterwijk we serve companies throughout the Netherlands. We schedule quickly — often the same day or next morning.
Proactive monitoring prevents problems
The best IT support is support you don't need. We monitor 24/7: disk space, memory, security alerts, certificate expirations, backup status.
Clients with our managed monitoring see 70% fewer support requests. Critical alerts automatically notify our specialists — even in the middle of the night.
IT support as part of full management
Our support is part of our complete IT management services. The specialist who helps you also manages your environment — they know your network, applications and situation.
Available standalone or as part of any subscription. All support included — no extra costs.
Call 085-013 4500 to speak with a specialist directly.
Veelgestelde vragen
How quickly is my problem resolved?
Most problems within 5-15 minutes via remote support. Complex issues same day or next morning.
Is support available outside office hours?
Yes. Our helpdesk is available 24/7, including weekends and holidays.
Do I need to install anything?
No. Our remote connection works via a temporary encrypted link.
What does IT support cost?
Included in all management packages. Also available standalone — contact us for a quote.
Do you come on-site?
Yes. On-site support without travel costs. We serve companies throughout the Netherlands.
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