Cloud6 April 2026
Managed IT services: what is it and what does it cost?
More and more SMBs are choosing managed IT services. But what does it actually include, what does it cost and when does it pay off? A clear overview.
Robin DamenIT Support Virtual Computing
For SMEs done with press-1-to-9 menus and rotating call-centre agents. Call us and you get a specialist who already knows your systems — no menu, no queue. Response under 15 min, remote or on-site within 4 hours. 24/7, including weekends.
2000+
Cloud workspaces
6000+
Microsoft 365 accounts
20+
Years of experience
ISO 27001
certified
NEN 7510
healthcare information security
Microsoft
Solutions Partner
FD Gazelle
2022 / 2024 / 2025
IT Support
How our IT support works
At Virtual Computing you get a dedicated team of technical specialists who know your environment. When you call, we look at your screen via our secure remote connection.
Most problems are resolved within minutes. Our average response time is less than 5 minutes. For complex issues we schedule a time together or come on-site.
You always have a dedicated contact person who knows your systems and your organization.
Specialist on the line immediately
Remote support within 5 minutes
On-site support without travel costs
Available 24/7, including weekends
Remote support: fast and secure
Our remote support works via a secure encrypted connection:
• Stuck applications or slow computers
• Printer or scanner issues
• Microsoft 365 permission problems
• Email not arriving or calendar not syncing
• VPN connection issues
We fix it while you watch. Nothing to install — the connection is temporary and fully encrypted.
24/7 Helpdesk
Available day and night — including weekends.
Remote Support
Secure connection for immediate problem solving.
On-site Support
Physical help on location — no travel costs.
Proactive Monitoring
24/7 system monitoring to prevent problems.
On-site support when needed
Some problems require physical presence: network issues, hardware replacement or complete workplace setup for new employees.
Our team comes to you without separate travel costs. From Oisterwijk we serve companies throughout the Netherlands. We schedule quickly — often the same day or next morning.
Proactive monitoring prevents problems
The best IT support is support you don't need. We monitor 24/7: disk space, memory, security alerts, certificate expirations, backup status.
Clients with our managed monitoring see 70% fewer support requests. Critical alerts automatically notify our specialists — even in the middle of the night.
IT support as part of full management
Our support is part of our complete IT management services. The specialist who helps you also manages your environment — they know your network, applications and situation.
Available standalone or as part of any subscription. All support included — no extra costs.
Call 085 013 4500 to speak with a specialist directly.
Contact
Arrange it the way you prefer
Prefer a quote with numbers first, a direct conversation, or to get started right away? Pick the route that suits you — no strings attached.
We'll call you back
An experienced IT specialist on the line within 1 working day — often the same day.
Customer stories
What our customers
We've trusted Virtual Computing with our IT for over 18 years. From a handful of workstations we've grown to 250+ users spread across Europe. Online Workplace, Microsoft 365, Windows 365 — it scales effortlessly. Fantastic service and excellent knowledge.
M
Matija Jolic
Aushi BV — 250 workspaces across Europe
Good to know
Frequently asked questions
Ready to get started?
Book a free consultation about the best ICT solution for your organisation.
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