Telefonie7 August 2024
Calling via Teams
More and more companies are using calling via Teams. This form of communication works smoothly and replaces the traditional phone system.
Mohammad MoghtaderLees meer
What is Microsoft Teams?
Microsoft Teams is part of Microsoft 365 and the central platform for business communication. Chat, video calls, file sharing and document collaboration — all from a single app that seamlessly integrates with Outlook, Word, Excel and PowerPoint.
But Teams is more than a collaboration tool. With Teams Phone, it also becomes your complete telephony solution. You can make business calls via Teams with your landline number, answer incoming calls, transfer calls and manage voicemails. Combining collaboration and telephony in one platform.
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Do more with Teams
Already working with Microsoft 365? Then you already have access to all Teams collaboration features. Word, Excel, PowerPoint work seamlessly together. Add a Teams Phone licence for full telephony capabilities.
Online meetings
Start Teams and join meetings. Start an online meeting with colleagues yourself or join a meeting with a single click. Up to 300 participants per meeting.
Chat & collaborate
Chat with colleagues, share files and collaborate on documents. Endless emailing back and forth is a thing of the past.
Business calling via Teams
With Teams Phone, you call using your landline number via Teams. Incoming and outgoing calls, transfers, hold music and voicemail — all covered.
Calendar integration
Your Outlook calendar is automatically linked. Schedule appointments and meetings easily from Teams.
Screen sharing
Share your screen with colleagues so everyone can follow along. Giving presentations via PowerPoint works just as you're used to.
Activity overview
On the home screen, you can see all your team's activities at a glance: new members, missed calls and shared files.
Teams Telephony: replace your PBX
More and more businesses are replacing their traditional PBX with Teams telephony. And it makes sense: you no longer need separate hardware, you save on costs, and your employees can make business calls via Teams from any device — laptop, smartphone or tablet. Incoming calls are quickly forwarded or answered, and you can record calls for training or compliance.
With Operator Connect, you link Teams to a telecom provider such as KPN or Odido. You keep your existing landline number and switch to telephony via Teams without interruption. Virtual Computing handles the complete configuration: from number porting to call groups and auto-attendant.
What do you need? A Microsoft 365 licence (Business Basic or higher), a Teams Phone licence, and a calling plan or Operator Connect connection. Virtual Computing advises which option best suits your organisation and handles the technical implementation.
How does Teams telephony work?
Teams telephony works via Voice over IP (VoIP). Your calls are routed over the internet instead of a traditional phone line. Microsoft offers two ways to connect a landline number to Teams:
- Calling Plans — Microsoft provides the calling minutes and number. Ideal for smaller organisations that want to keep things simple.
- Operator Connect — You choose a telecom provider (such as KPN or Odido) who handles the connection to the phone network. Suitable for businesses that want to keep their existing provider and numbers.
In both cases, you call via the Teams app on your laptop, smartphone or with a certified Teams phone on your desk. Virtual Computing configures call groups, auto-attendant (IVR), call forwarding and voicemail.
What does Teams telephony cost?
Teams telephony consists of several components. You need a Microsoft 365 licence (from €5.20/mo), a Teams Phone licence and a calling plan or Operator Connect connection. Exact costs depend on your situation.
- Microsoft 365 Business Basic or higher: from €5.20 per user/month
- Teams Phone licence: €7.00 per user/month
- Microsoft Calling Plan (domestic): from €10.00 per user/month
- Operator Connect: depends on your telecom provider
Virtual Computing helps you choose the right combination. We calculate what Teams telephony costs compared to your current PBX, giving you a clear picture of the savings.
Porting numbers to Teams
Your existing landline numbers can easily be transferred to Teams. This is called number porting. Virtual Computing handles the entire process:
1
Inventory of your current numbers and provider
2
Number porting request with your current telecom provider
3
Configuration of numbers in Teams (call groups, auto-attendant, forwarding)
4
Test period to verify everything
5
Final switchover on an agreed date
The entire process takes on average 2 to 4 weeks. You remain reachable during the transition — there is no downtime.
Frequently asked questions about Teams telephony
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Questions about Teams telephony?
Want to know what Teams telephony costs for your organisation? Or looking to replace your current PBX with Teams? Our team is happy to help with a free consultation. We calculate the costs and guide the entire transition.
Bel 085 - 013 4500 of stuur ons een e-mail: info@virtualcomputing.nl
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