New in isaBEL · voice agent
Our voice agent answers the phone in natural language. It answers questions, transfers callers to the right colleague and books appointments. And it lives right inside isaBEL, your own phone system: no separate number, no extra app.
Also in the evening, at weekends and when all your colleagues are on a call.
AI phone assistant
Example call
AI phone assistant: Good afternoon, you're speaking with the digital assistant of Van Dijk Installations. How can I help you?
Caller: My boiler is showing a fault. Can someone come out this week?
AI phone assistant: Sorry to hear that! There's still a slot on Thursday morning between 8 and 12. Shall I book that for you?
Caller: Yes, please.
Availability
The phone rings while everyone is out with a customer, in a meeting or already home. The caller gets voicemail, or a menu with five options. Many people hang up and call the next business in the search results.
A receptionist or answering service fills that gap, but it is expensive and not available around the clock. An AI phone assistant is. It answers straight away, understands what the caller wants and makes sure the question lands in the right place. Your team is only disturbed when it really matters.
Even at ten in the evening, on a Saturday or during lunch.
No 'press 1 for sales'. The caller explains the question and the assistant understands it.
The assistant handles repeat questions itself. Your colleagues get the calls that really need a person.
What it does for you
You decide what it knows, what it may do and when it brings in a colleague.
Outside office hours, during lunch or when everyone is on a call: the assistant picks up immediately. You choose when it answers.
Opening hours, address, delivery times, what you do and don't do. The assistant answers based on the information you give it, so your team doesn't have to explain the same thing ten times a day.
It understands what the question is about and transfers the caller to the right colleague, department or queue. No menu and no 'press 3'.
With a link to your calendar, CRM or ticketing system, the assistant books appointments, recognises existing customers and gives the status of an order or ticket.
Read back every call: what was said, where the caller was transferred and what the assistant did. Useful for handovers, and for making the assistant better and better.
One for reception, one for faults, one for your English-speaking customers. When one assistant transfers to another, the conversation so far goes along. The caller doesn't have to repeat anything.
How it works
In four steps, without changing anything about your numbers or handsets.
Your numbers stay the same. In isaBEL we set when the assistant answers: always, outside office hours, when nobody picks up in time, or only on a separate number.
It introduces itself as your company's digital assistant and asks how it can help. The caller just talks, as they would to a colleague. The assistant replies in a natural voice, without long silences.
Answering, transferring to a colleague or queue, booking an appointment or closing the call politely. If it doesn't know something, it brings in a person.
Every call is stored as text in the management portal, with a short summary and the transfers. So you can see what callers ask and where the assistant can get smarter.
Every organization is different. We'll help you find the right solution.
No obligation — 30 minutes — personalized advice
You stay in control
An AI phone assistant is only as good as its instructions. That's why we set it up together with you and test it thoroughly before it speaks to real callers.
Choose what the assistant is called, which voice it uses and how it answers the phone.
What may it tell callers and what not? Simply give it product information, price lists and frequently asked questions.
Per topic you choose the colleague, department or queue. A fault goes to planning, an invoice question to accounts.
If the AI ever doesn't respond in time, isaBEL automatically transfers the caller to a colleague or closes the call politely. You can also set a maximum call duration.
Why in your phone system
There are plenty of standalone AI phone assistants. With those you forward your number to their system and they transfer back. With isaBEL the assistant sits inside the phone system itself. Fewer links in the chain, and so fewer things that can go wrong.
Your phone numbers
Forwarded to the provider's system
Transfers
Back via a forward to your phone system
Reading back calls
In the provider's portal
Suppliers
Telephony and AI arranged separately
Support
From the AI provider
Your phone numbers
Your own numbers, directly in your phone system
Transfers
Straight to handsets, queues and departments
Reading back calls
In the isaBEL management portal, next to your call history
Suppliers
One point of contact for telephony, AI and integrations
Support
From our team in Oisterwijk, for all your telephony
Who it's for
Some tasks need a link to your own systems. We build it for you.
Taking fault reports, asking about urgency and scheduling an engineer. Also in the evening and at weekends.
Handling questions about opening hours, referrals and appointments straight away, so reception has time for the people at the desk.
IT for healthcareGreeting every caller properly and transferring them to the right adviser. If that person is on a call, the assistant records the question.
IT for accountantsHandling questions about delivery times, returns and order status, with a link to your order system.
Taking the first line: asking about the issue, creating a ticket and, when it's urgent, transferring straight to the colleague on duty.
Someone calling in English? The assistant switches along and helps the caller in their own language.
Privacy and rules
The assistant always introduces itself as a digital assistant. That's fair to your customer, and the European AI Act asks for it too: people must know when they are talking to AI.
The assistant only sees the information and systems you give it. No link to your CRM? Then it can't look anything up there either.
Your phone system runs with us. The conversation itself goes through the speech model of an AI provider. Which provider that is and what happens to the calls, we agree with you in advance, so you can include it in your privacy statement.
Costs
That depends on what the assistant needs to do for you. Only answering and transferring is different from booking appointments in your calendar or looking up customers in your CRM. In an advice call we discuss what you want to achieve and work out the numbers for you. No strings attached.
The assistant is part of isaBEL. Already a customer? Then we switch it on in your existing phone system. Still with another provider? You simply bring your numbers along.
Read more: isaBEL phone system · Business telephony · Custom AI
isaBEL now runs on PBXware 8. You call the way you always have, but your phone system does a lot more: an AI assistant that answers, calls as text, callback from the queue and a direct link to your CRM.
Robin DamenSMB directors face two AI options: Microsoft Copilot in M365, or an own AI assistant like Alex. The two aren't comparable — they do fundamentally different things. When do you pick which (and when both).
Robin DamenWhat is cloud telephony? Cloud telephony is changing how businesses make and receive calls. Instead of a physical phone system, you call over the internet.
Mohammad MoghtaderIn a short advice call we look at your availability together: who calls, about what and when. Afterwards you know what the assistant can take on for you, how we set it up and what it costs.
Call 085 013 4500 or email sales@virtualcomputing.nl
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