Apps catalogue

Chatwoot hosting

Name: Chatwoot
Brand: Virtual Computing
SKU: chatwoot
Price: 29.00 EUR
Availability: InStock

Chatwoot is an open-source customer support platform — Intercom alternative for email, chat, WhatsApp and social at the same time.

Free consultation Chatwoot documentation

From

€29.00per month

Excl. VAT. Monthly cancellable.

Own Docker container + persistent volume
Daily backup with 14-day retention
24/7 monitoring + Dutch support

Available immediately. No long-term contracts.

Chatwoot is the open-source challenger to Intercom, Zendesk and Front. One inbox for email tickets, live chat on your website, WhatsApp Business, Facebook Messenger, Instagram DMs, SMS and Telegram. For support teams that want multiple channels in one tool, without the seat licences of SaaS versions.

At Virtual Computing, Chatwoot runs in a Rails container with Postgres and Redis. WhatsApp Business via Twilio or 360dialog, Facebook/Instagram via official Meta APIs. SMTP for email routing — works with your own helpdesk@company.com.

Plus: chatbots built in (rule-based or via AI/Dify integration), CSAT surveys after each ticket, knowledge base articles, and the most polished mobile app among open-source support tools.

Who it's for

Chatwoot is ideal for

Multi-channel customer service

Email + chat + WhatsApp + Instagram in one inbox. Agents see full context (previous contact, other channels) of each customer.

Live chat widget on your site

Modern, responsive, customisable widget. With chatbot for FAQs, escalation to agent when bot doesn't know.

WhatsApp Business for B2C

Official WhatsApp Business via Twilio. Templates for proactive outreach, agents in shared inbox.

Knowledge base + help center

Public FAQ/help center on help.yourcompany.com. With search, contact form and automatic tickets.

What's included

Included in every deployment

Email, chat, WhatsApp, Insta, FB, SMS

6+ channels in one inbox. Agents work from one place, regardless of where customer came from.

AI chatbots (rule-based or LLM)

Build chatbots in Chatwoot's flow builder, or connect with Dify/Flowise for real AI.

CSAT surveys + reporting

After each closed ticket ask satisfaction. Reporting per agent, per channel, over time.

Knowledge base

Articles for customers and internal for agents. Search with snippets. Self-service lowers ticket load 20-40%.

Conversation routing + assignment

Auto-assign tickets based on tags, channel, agent skills. Round-robin or load-balanced.

Mobile app (iOS + Android)

Best open-source helpdesk mobile app. Agents help on the go, receive push notifications.

How it works

Live within one business day

1. Order

Click order, pick your subdomain and plan. Pay monthly, cancel any time.

2. We deploy

Container runs within minutes in our NL data centres. Auto-SSL, daily backups and monitoring are set up automatically.

3. Manage in the portal

Update, restart or scale from the customer portal. We watch updates and security.

Frequently asked questions about Chatwoot hosting

Functionally very similar. Intercom has AI/Fin Bot (your own LLM bot via Chatwoot+Dify). Zendesk has a richer enterprise feature set. For SME avoiding seat licences of $40-100/agent/month: Chatwoot clearly cheaper.

Unlimited on all plans. Flat price. For large teams (50+ agents): we consider a Pro plan for extra compute, but no seat licences.

Yes, via Twilio (official WhatsApp BSP) or 360dialog. Requires a WhatsApp Business account + number verification at Meta (we help with that). Once live: agents see chats real-time, can send templates.

Yes, Chatwoot has a Bot API. Combine with our Dify or Flowise for LLM-driven responses. We have reference implementations for interested customers.

In our own Dutch data centres in Eindhoven and Den Bosch. Data never leaves the Netherlands — GDPR-compliant and outside US cloud jurisdiction (no CLOUD Act risk).

Every deployment gets daily off-site backups with 30-day retention. Restore yourself from the customer portal or open a ticket with our service desk.

By default you get a virtualcomputing.app subdomain with automatic Let's Encrypt SSL. Want to use your own domain (app.yourcompany.com)? Set it up in the portal — we'll show you the CNAME settings.

Cancel monthly, no penalties. Upon cancellation you get an export of your data or the Docker volume to import elsewhere. No vendor lock-in.

Updates, security patches and uptime monitoring are always included. Our Dutch service desk responds via email or phone (+31 85 013 4500) on business days 8-18.

Combine with

Other apps that fit alongside

Chatwoot can be live this afternoon at Virtual Computing

One click to order. We handle the container, SSL and backups in our Dutch data centres. Cancel monthly, no commitment.

Free consultation

Chatwoot hosting