Chatwoot hosting
Chatwoot is an open-source customer support platform — Intercom alternative for email, chat, WhatsApp and social at the same time.
Excl. VAT. Monthly cancellable.
- Own Docker container + persistent volume
- Daily backup with 14-day retention
- 24/7 monitoring + Dutch support
Available immediately. No long-term contracts.
Chatwoot is the open-source challenger to Intercom, Zendesk and Front. One inbox for email tickets, live chat on your website, WhatsApp Business, Facebook Messenger, Instagram DMs, SMS and Telegram. For support teams that want multiple channels in one tool, without the seat licences of SaaS versions.
At Virtual Computing, Chatwoot runs in a Rails container with Postgres and Redis. WhatsApp Business via Twilio or 360dialog, Facebook/Instagram via official Meta APIs. SMTP for email routing — works with your own helpdesk@company.com.
Plus: chatbots built in (rule-based or via AI/Dify integration), CSAT surveys after each ticket, knowledge base articles, and the most polished mobile app among open-source support tools.
Chatwoot is ideal for
Multi-channel customer service
Email + chat + WhatsApp + Instagram in one inbox. Agents see full context (previous contact, other channels) of each customer.
Live chat widget on your site
Modern, responsive, customisable widget. With chatbot for FAQs, escalation to agent when bot doesn't know.
WhatsApp Business for B2C
Official WhatsApp Business via Twilio. Templates for proactive outreach, agents in shared inbox.
Knowledge base + help center
Public FAQ/help center on help.yourcompany.com. With search, contact form and automatic tickets.
Included in every deployment
Email, chat, WhatsApp, Insta, FB, SMS
6+ channels in one inbox. Agents work from one place, regardless of where customer came from.
AI chatbots (rule-based or LLM)
Build chatbots in Chatwoot's flow builder, or connect with Dify/Flowise for real AI.
CSAT surveys + reporting
After each closed ticket ask satisfaction. Reporting per agent, per channel, over time.
Knowledge base
Articles for customers and internal for agents. Search with snippets. Self-service lowers ticket load 20-40%.
Conversation routing + assignment
Auto-assign tickets based on tags, channel, agent skills. Round-robin or load-balanced.
Mobile app (iOS + Android)
Best open-source helpdesk mobile app. Agents help on the go, receive push notifications.
Live within one business day
1. Order
Click order, pick your subdomain and plan. Pay monthly, cancel any time.
2. We deploy
Container runs within minutes in our NL data centres. Auto-SSL, daily backups and monitoring are set up automatically.
3. Manage in the portal
Update, restart or scale from the customer portal. We watch updates and security.
Frequently asked questions about Chatwoot hosting
Other apps that fit alongside
Chatwoot can be live this afternoon at Virtual Computing
One click to order. We handle the container, SSL and backups in our Dutch data centres. Cancel monthly, no commitment.