Alex — AI assistant for your workplace

Alex is Virtual Computing's own AI assistant. Always available through your Online Workspace or the chat widget on this site. Alex knows your IT environment, your contracts and your ticket history. IT questions? No ticket, no queue — instant answers. Included in every workspace package.

2000+

Cloud workspaces

6000+

Microsoft 365 accounts

20+

Years of experience

ISO 27001

gecertificeerd

NEN 7510

zorg-informatiebeveiliging

Microsoft

Silver Partner

FD Gazelle

2022 / 2024 / 2025

What can Alex do?

Alex is not a generic chatbot — Alex is integrated with our entire backend. That means Alex knows exactly what's going on at your end and can resolve most things immediately: Answer IT questions without raising a ticket — "How do I set up an out-of-office?", "My printer isn't working, what now?". Alex gives step-by-step guidance based on your specific workspace. Reset your password without calling — Alex handles it directly, without needing to reach the helpdesk. Secure, via your Microsoft account. Check the status of your own environment — "When did my last backup run?", "How much storage do I have left?". Direct answers from our monitoring systems. Resolve common IT issues — Outlook not working, Teams showing an error, OneDrive not syncing. Alex runs the standard checks with you. Raise a ticket only when really needed — If Alex can't fix it, he automatically creates a ticket with the right context and routes it to the correct colleague. No more re-explaining.

Instant answers

No ticket, no queue. Alex responds immediately, 24/7.

Knows your IT environment

Integrated with monitoring, tickets and your workspace configuration.

Self-service password reset

Securely reset your own password without calling the helpdesk.

Status & backup checks

Directly query when your last backup ran or how much storage you have.

Tickets with context

If Alex can't fix it, he creates a ticket with the right context attached.

NL + EN support

Alex speaks Dutch and English — handy for international teams.

How does Alex work in your workspace?

Alex lives in two places: 1. In your Online Workspace — An Alex icon in your taskbar. Click it, type your question, get an answer. Works on desktop, laptop and mobile. 2. In the chat widget on virtualcomputing.nl — Also available when you're not signed in to your workspace. For general questions, pricing info or "can you help me with X?". Alex speaks Dutch and English. Conversations are stored confidentially so you can look back at what Alex previously suggested. No tracking for advertising purposes — just your IT history.

Why Alex and not ChatGPT or Copilot?

ChatGPT and Microsoft Copilot are powerful tools, but they know nothing about your specific IT environment. They can't tell you when your backup ran or why your VPN isn't working. Alex can. Alex and Copilot are complementary: Microsoft Copilot helps you in Word, Excel, Outlook and Teams with your day-to-day work (writing documents, summarising emails, analysing data). Alex helps you with your IT environment itself (resolving issues, checking status, getting support). For customers who want even more — a custom AI assistant trained on your own business data, hosted in our NL datacenter, without data going to OpenAI or Anthropic — see Custom AI built with our partner Nahayat.io.

Available to all VC customers

Alex is included in every Online Workspace package. No extra licences, no subscription bump, no "AI add-on". You get Alex automatically as soon as your workspace goes live. Want to see Alex in action first? Book a free 30-minute demo — we'll show you how Alex works on a real VC workspace and which questions Alex typically solves for your type of business. Not yet a customer? Take a look at our Online Workspace from €35 per user per month — Alex is included.

Customer stories

What our customers

4.9/5 based on customer reviews

We've trusted Virtual Computing with our IT for over 18 years. From a handful of workstations we've grown to 250+ users spread across Europe. Online Workplace, Microsoft 365, Windows 365 — it scales effortlessly. Fantastic service and excellent knowledge.

Matija Jolic

Aushi BV

01/04

Frequently asked questions

What does Alex cost?

Alex is included in every Online Workspace package from Virtual Computing. No extra licences or add-on fees — you get Alex automatically as soon as your workspace goes live.

Is Alex the same as Microsoft Copilot?

No. Microsoft Copilot helps you in Word, Excel, Outlook and Teams with your day-to-day work. Alex helps you with your IT environment — resolving issues, checking status, getting support. They are complementary: many customers use both.

How secure is Alex with our data?

Alex runs inside our ISO 27001 + NEN 7510 certified environment. Conversations are stored confidentially within your workspace context and not used for training purposes. We do not send customer conversations to OpenAI or Anthropic for model training.

Does Alex speak English?

Yes. Alex speaks both Dutch and English and automatically detects which language you're using.

What if Alex can't resolve my issue?

Then Alex automatically creates a ticket with the conversation context and routes it to the right colleague. You don't have to explain anything twice.

Can Alex reset passwords for other users too?

For regular users, Alex can reset your own password. For admin rights or managing other users it goes through an approved flow — ISO 27001 security requirements still apply.

Does Alex work on mobile?

Yes. Alex runs on desktop, laptop, tablet and mobile — anywhere you have access to your Online Workspace or virtualcomputing.nl.

Can I see a demo?

Sure. Book a free 30-minute demo via /en/afspraak?source=alex — we'll show Alex on a real workspace and discuss which questions Alex can solve for your type of business.

Ready to get started?

Book a free consultation about the best ICT solution for your organisation.