Alex — AI assistant for your workplace

Alex is not a generic chatbot — Alex is integrated with our entire backend. That means Alex knows exactly what's going on at your end and can resolve most things immediately: Answer IT questions without raising a ticket — “How do I set up an out-of-office?”, “My printer isn't working, what now?”. Alex gives step-by-step guidance based on your specific workspace. Reset your password without calling — Alex handles it directly, without needing to reach the helpdesk. Secure, via your Microsoft account. Check the status of your own environment — “When did my last backup run?”, “How much storage do I have left?”. Direct answers from our monitoring systems. Resolve common IT issues — Outlook not working, Teams showing an error, OneDrive not syncing. Alex runs the standard checks with you. Raise a ticket only when really needed — If Alex can't fix it, he automatically creates a ticket with the right context and routes it to the correct colleague. No more re-explaining.