Frequently asked questions

Online Workplace

Can I also use the Online Workplace from a tablet or smartphone?

The Remote Desktop App allows you to log into your Online Workplace from any device. The MyWorkDrive app allows you to view your organisation's data from any device.

Can I install my own application?

To install new software in your Online Workspace, we need to help you. Please contact us. In our Online Workplaces you can install almost all applications that run on Windows.

Can I change the number of users monthly?

Yes, it is possible to adjust the number of users per month. In the customer portal, you can create and close users yourself. You only pay us for the number of accounts in use.

Can I also connect local devices?

Yes, you can continue to use local devices, such as printers, via your Online Workplace. Technical story: through a site-to-site VPN we connect your local network to our network in the cloud. Sounds more complicated than it is, but we're happy to help. Just contact us. We'll take care of the rest.

Does the storage meet the requirements of the AVG?

Yes, Virtual Computing is ISO 9001, ISO 27001 and NEN 7510 certified. With these certificates we meet the most important requirements of the AVG.

Can I also run a programme in the background?

Within the Pro package, it is possible to run an application as a service. This is not possible in the Basic package.

Can I also use my own Office licences?

This is only possible if you already have an Office 365 Enterprise licence. If you do not yet have Office 365 for your organisation, take a look at this page.

If your company already uses Office 365, you can transfer the environment to us without any problems. We integrate everything into your new Online Workplace. We also take care of the backup. You can also come to us with support questions about Office 365.

How much storage will I get?

With your Online Workplace you get unlimited data storage. You pay nothing extra for this. So you can get to work carefree.

How many employees can access the Online Workplace?

The online workplace is available from 1 user. There is no maximum number of users.

We base the online workplaces on the number of active users. For the Pro package, for example, a minimum of 5 employees applies. In consultation, this may be departed from in some cases.

Is the workplace accessible 24×7?

Our online workstations are available throughout the day. This is our big advantage compared to services like Azure and Google Cloud. They partially shut down their servers outside of office hours, which can cause delays for the user.

Do I need a VPN?

No, a VPN is not required. Our Online Workplace makes use of a so-called RDP Gateway. This secures the connection between client and server and makes a separate VPN superfluous.

Office 365

How much storage do I get on Microsoft Office 365?

Microsoft Office 365 offers 1TB storage per user within Onedrive and Sharepoint.

Do I still need to make a backup of my Office 365 environment?

Virtual Computing provides a daily backup of all data within your Microsoft Office 365 environment. Making backups is included in our service. So you do not have to do anything yourself.

Where is my data if I use Microsoft Office 365?

Basically, all data is stored in Microsoft's data centres. When setting up your tenant, we select the Western Europe data centres. This ensures that the data storage meets the requirements of the AVG.

All backups made of your Microsoft Office 365 documents are stored in our data centres in Den Bosch and Eindhoven.

What is Microsoft Teams?

Microsoft Teams is a communication platform that allows your entire team to chat and make video calls. With Teams, you can easily share files, integrate various applications and work within groups based on topics.

Microsoft Teams is part of the Microsoft Office 365 package. Teams comes standard with the more expensive Enterprise packages for larger companies. Since the Covid-19 outbreak, Microsoft has made Teams available for all users of Microsoft Office 365. Would you like to deploy Teams for your organisation? Then contact us, we can activate the license for you.

Migrating to the Cloud

What do I pay for the migration?

The migration to the cloud is free of charge. Our team takes care of the migration, which is very convenient.

How long does a migration to the Cloud take?

A complete migration takes 1 to 2 weeks on average. During this period, we transfer all your company data and software to our cloud service. Most of the time is spent setting up this data and testing your programs. An important factor is the amount of data and software; the more data your company has that needs to be moved to the cloud, the more time we need.

When everything is set up and working properly, the cloud is ready to use within a few hours.